January 11, 2010, was a busy morning in Queens, filled with routine responses, when Box 9689 was transmitted at 1150 hours for a report of fire on the second floor of a residential building. Two more telephone calls were received in the next minute, prompting the dispatcher to assign both a third and fourth engine. […]

July 29th, 2009, was a hot, rainy, humid night in Bay Ridge, Brooklyn. Within minutes of the Brooklyn Fire Alarm Dispatchers receiving the first call for a fire in a store at 68th Street and 3rd Avenue, two Fire Marshals came across this blaze. Simultaneously, a civilian ran down to the quarters of Engine 241/Ladder […]