Lillian Bonsignore currently serves as the highest ranking officer in FDNY EMS. On 9/11, Chief Bonsignore didn’t hold an official leadership role, but she responded to the World Trade Center hoping to save lives. Having arrived after the first tower fell, Chief Bonsignore quickly realized that the mission was more recovery than rescue. In this episode, hear Chief Bonsignore recall the events of that day as she experienced them and the lasting impact the events had on her and the way she leads members of the Department. Chief of Staff Elizabeth Cascio hosts.